Hi, I'm Daniel!

IT SERVICE DESK & SUPPORT TECHNICIAN

• Provided front-line and advanced technical support for students, faculty, and staff through in-person assistance, phone, remote access, and live chat, resolving hardware, software, network, and AV-related issues.
• Managed the IT ticket queue and department email, escalating unresolved cases to full-time staff while maintaining strong response and resolution times.
• Led on-site classroom support by responding to urgent calls (BAT phone), troubleshooting equipment, and ensuring minimal downtime during instruction.
• Assisted with the imaging, configuration, and deployment of University-issued laptops and desktops, as well as account management tasks like password resets and account activations.
• Supported malware and virus diagnostics, coordinated with IT Security when needed, and maintained a clean and organized Help Desk workspace.

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ADMINISTRATION/ HELP DESK

• Maintained cash and credit transactions exceeding $30,000 monthly, ensuring adherence to financial procedures.
• Gather and relay client feedback to improve operational procedures and customer satisfaction.
• Troubleshoot and resolve transactional discrepancies, providing prompt and efficient solutions.
• Act as the first point of contact for clients seeking assistance with transactions and product inquiries, ensuring excellent customer service.

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OPERATIONS CLERK/ HELP DESK

• Managed the maintenance, logistics, and security of $10,000,000 war simulation equipment, ensuring operational readiness and availability for training exercises and simulations.
• Served as the first point of contact for technical assistance regarding operational systems and hardware, providing timely and efficient resolutions.
• Managed accountability for over 200 Marines during operations, ensuring accurate tracking of personnel movements, assignments, status updates, and personnel records, including attendance, duty assignments, and training qualifications, using computerized systems and manual logs to track individual and unit readiness.

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WAREHOUSE ADMINISTRATOR

• Administered the procurement, storage, and distribution of over $5,000,000 in supplies for the facility.
• Prepared reports of supplies received and consolidated backorders to determine the proper level of food supplies in hand.
• Coordinated the requisitioning, purchasing, and receiving of over $10,000 worth of food and supplies daily.

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ACCOUNTANT AND HUMAN RESOURCES REPRESENTATIVE

• Balanced and reconciled accounts for daily transactions of over 2,000 meals, amounting to $900,000 monthly.
• Facilitated the estimated amounts and costs of required supplies and food ingredients.
• Diagnosed and resolved discrepancies in inventory systems, improving accuracy and resource allocation.

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